Technical Support Engineer with German
Essentials
Job title: Technical Support Engineer with German
Location: Bucharest , Timisoara, Cluj, Sibiu, Brasov, Iasi
Type: employment contract
Offer
Competitive compensation & benefits package;
Young, dynamic and multicultural work environment;
Flexible work schedule;
Career development programs
Client
Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.
Responsibilities
Provides technical support for our client Consumer Products via email, telephone, chat and remote sessions to ensure Bitdefender’s business objectives;
Works primarily with Microsoft operating systems, but also with MAC, iOS and Android platforms;
Processing helpdesk tickets and workflows, updating customers and tickets in a timely manner on a routine basis;
Processing and resolving requests received through appropriate support channels;
disseminating technical information about the products to the other teams involved;
Obtaining complete information to escalate complex issues to higher levels;
Establishing, adopting, implementing, testing and improving work procedures;
Requirements
Advanced Windows troubleshooting skills;
Knowledge of MAC OS and Android concepts;
Knowledge of network communication protocols would be helpful;
Basic Linux knowledge is a plus;
Previous experience with antivirus and malware features would be a big plus.
We like you best if you have: Customer-focused attitude;
communication and information exchange;
Results and problem-solving oriented;
initiative and personal initiative;
Very good knowledge of German
Good knowledge of English is a plus;
Previous experience in a similar job is an advantage;
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Technical Support Representative with German”, in the subject line.