L2 Technical Support Engineer (Enterprise) with Spanish
Essentials
Job title: L2 Technical Support Engineer (Enterprise) with Spanish
Location: Remote
Type: employment contract
Offer
Competitive compensation & benefits package;
Young, dynamic and multicultural work environment;
Flexible work schedule;
Career development programs;
Client
Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software.
The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.
Responsibilities
Ensure L2 Level of Support via email, phone and remote assistance for customers in the agreed terms and conditions
Meet the SLA requirements and the internal procedural workflow
Perform virtual environment analysis and information gathering on client infrastructure for deploying Enterprise solutions and deliver these details in the Statements of Work
Performing research and troubleshooting for challenging new/unknown issues
Independently manage and carry out assigned accounts concerning deployment / implementation of Enterprise Solutions
Provide expertise on applications once they are moved from testing to production
Initiate, manage and document enterprise deployment reports
Build and maintain a consolidated relationship with customers
Propose improvements related to procedures, workflows etc.
Timely and accurate reporting on status for assigned tasks
Spanish team: Work program 09:00-18:00
Requirements
Minimum 2 years of professional experience (technical support field) in the following areas:
Windows Desktop 7/8 or 10 Advanced Administration
Windows Server 2008/2012/2016/2019 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services
Linux or Unix Advanced Administration – installation, maintenance, upgrade, Backup, NFS, Networking
MacOS/iOS experience is a plus: installation, administration, troubleshooting, deployment
Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V
Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience
Antimalware products administration is a plus
Containers technologies basic/mid knowledge (Docker, Kubernetes, OpenStack etc.) is a plus
Other Requirements
Degree in Computer Science, Engineering or equivalent
Result-oriented and good diagnostic skills
Efficient time management and team player
Quick learner, dynamic, energetic and customer-oriented
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “L2 Technical Support Engineer (Enterprise) with Spanish”, in the subject line.