L2 Technical Support Engineer (Enterprise) with English
Essentials
Job title: L2 Technical Support Engineer (Enterprise) with English
Location: Bucharest
Type: employment contract
Offer
Competitive compensation & benefits package;
Young, dynamic and multicultural work environment;
Flexible work schedule;
Career development programs
Client
Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.
Role
The Enterprise Support and Services Department based in Bucharest is looking for a new young and enthusiastic member! As an Enterprise Support Engineer, you will be responsible with ensuring a high quality technical assistance for business clients world-wide, within the required performance and SLA requirements. You will act as a liaison between our client and its existing customers.
The provided services are focused on email, phone and tickets assistance, however you will also be required to coordinate remote sessions for a better visibility and more efficient troubleshooting of the reported issues.
In this process, you will provide 24/7 support and will act as a link between our customers’ needs and the other departments by performing escalations to the other departments providing detailed descriptions or reports where necessary. You will thus be required to work closely with the software testing and development teams, as well as other experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.
Responsibilities
Ensure L2 of Support via email, phone and remote assistance for Enterprise customers in the agreed terms and conditions;
Meet the SLA requirements and the internal procedural workflow;
Perform virtual environment analysis and information gathering on client infrastructure for deploying Enterprise solutions and deliver these details in the Statements of Work;
Independently manage and carry out assigned accounts concerning deployment / implementation of Enterprise Solutions;
Provide expertise on applications once they are moved from testing to production;
Initiate, manage and document enterprise deployment reports;
Build and maintain a consolidated relationship with the customers;
Propose improvements related to procedures, workflows etc.
Timely and accurate reporting on status for assigned tasks;
English team: Work in 8 hours shifts, 24/7
Technical Requirements
Minimum 2-3 years of professional experience (technical support field) in the following areas:
Linux or Unix Advanced Administration – installation, maintenance, upgrade, Backup, NFS, Networking
MacOS/iOS experience is a plus: installation, administration, troubleshooting, deployment
Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V
Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience
Antimalware products administration is a plus
Containers technologies basic/mid knowledge (Docker, Kubernetes, OpenStack etc.) is a plus
Language Requirements
Excellent English verbal and written communication skills. French, Spanish or German are a plus.
Other Requirements
Degree in Computer Science, Engineering or equivalent
Result-oriented and good diagnostic skills
Efficient time management and team player
Quick learner, dynamic, energetic and customer-oriented
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “L2 Technical Support Engineer”, in the subject line.