Italian Customer Operations Representative
Essentials
Job title: Italian Customer Operations Representative
Location:Bucharest
Type: Permanent contract
Offer
Welcome package that you will feel like being part of the team.
Tailored career development plan.
Medical insurance.
Meal tickets
Transportation during night hours
Gym membership credit
Client
Our client is very well-known high-tech company with strong experience in the gaming industry.
Role
Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – . general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
Responsibilities
Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
Carry out daily AML and Under-Age checks and take appropriate actions as required.
Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
Work as part of the Italian Team alongside the Italian Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
Requirements
Native level or fluency in Italian and excellent command of English, both verbal and written
Excellent Communication and customer focus (both verbal and written)
Good working knowledge of the Support key functions, procedures and policies
Problem solving, investigative and multi-tasking skills with highest attention to detail
Willingness to work outside of set business hours – for example late nights and weekends
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Italian Customer Operations Representative”, in the subject line.