Russian Customer Operations Representative
This role is closed!
Essentials
Job title: Russian Customer Operations Representative
Location: Bucharest
Type: permanent contract
Offer
Welcome package that you will feel like being part of the team.
Tailored career development plan.
Medical insurance.
Meal tickets
Transportation during night hours
Gym membership credit
Client
Our client is very well-known high-tech company with strong experience in the gaming industry.
Role
Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – . general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.
Responsibilities
Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Maximize revenue opportunities by offering relevant deposit methods.
Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Provide translations for the Support Department and any other stakeholder within the Company as may be required.
Test new games, products and software if required, and provide feedback.
Work according to established standards as part of the Russian Team alongside the Russian Team Leader & Supervisors in the relevant operational location.
Requirements
Native level or fluency in Russian and excellent command of English, both verbal and written
Excellent Communication and customer focus (both verbal and written)
Good working knowledge of the Support key functions, procedures and policies
Problem solving, investigative and multi-tasking skills with highest attention to detail
Willingness to work outside of set business hours – for example late nights and weekends
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Russian Customer Operations Representative”, in the subject line.