CE/CX Designer
Essentials
Job title: CE/CX Designer
Location: Bucharest
Type: CIM, hybrid
Offer
A competitive income
A flexible layout of your hybrid working week, because only you can best assess how you can efficiently offer added value to the customer
An open & transparent company culture, with room to grow and make an impact
A group of cool colleagues who challenge each other every day with only one objective: to make each other successful!
Client
Our Client works on large scale digital transformation programs in Marketing, Sales, Logistics, Customer Experience from roadmap to execution. They have clients from all industries, but they are leading the market in the automotive and service industry.
They are a team who came together from all over the world, creative, curious and always challenging the status quo. They focus on using technology to make direct business impact, aiming to help their clients’ bottom line and long-term sustainability.
They have a Center of Excellence in Marketing Automation and Business Intelligence with a brand new team in Romania! This is a great opportunity to be part of the founding team and to start this new adventure.
Role
As a Customer Experience (CX)/Customer Engagement (CE) Designer, you will play a pivotal role in designing and improving customer journeys, enhancing engagement, and ensuring that every touchpoint with our client’s brand delivers a seamless and delightful experience. You’ll work cross-functionally with product, marketing, and development teams to bring a customer-first mindset to every initiative.
Key responsibilities
Design & Optimize Customer Journeys: Develop and refine customer journey maps, identifying pain points and opportunities for improvement across all customer touchpoints.
Create Engaging Experiences: Design innovative customer engagement strategies, with a focus on improving retention, satisfaction, and brand loyalty.
Cross-Functional Collaboration: Work closely with product managers, developers, and marketing teams to align customer experience goals with business objectives.
User Research & Insights: Conduct user research, interviews, and usability testing to gather insights, ensuring designs are grounded in a deep understanding of customer needs.
Prototype & Design: Create wireframes, mockups, and interactive prototypes to communicate design ideas effectively to stakeholders and gather feedback.
Data-Driven Decision Making: Use analytics and customer feedback to inform design improvements and continuously iterate on the customer experience.
Customer Engagement Metrics: Help define and track key performance indicators (KPIs) related to customer engagement, satisfaction, and success.
What do we expect?
You have a customer-centric mindset with a passion for understanding customer needs and delivering solutions that exceed their expectations.
You have experience in designing a fluid customer engagement process.
You are familiar with CRM platforms (Salesforce, HubSpot, etc.) and customer engagement tools.
You understand the difference between CRM, CE and CX.
You have experience working in agile, iterative design environments.
You have strong interpersonal and consultative skills and are at ease facilitating interactions with both executive and operational teams.
You know how to persuasively communicate actionable recommendations to our clients at management level and to the broader organization.
You have experience leading a team, being a servant leader who helps his/her team members grow.
You work hard to understand the details of your client’s context. You can easily shift between a high-level helicopter view and a deep-dive into specific topics.
You have between 7 and 15 years of experience as a CE/CX designer.
You are fluent in English.
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “CE/CX Designer”, in the subject line.