Service Lead


Job title: Service Lead
Location: Bucharest
Type: CIM, PFA/SRL, hybrid


Service Now


A competitive income

A flexible layout of your hybrid working week, because only you can best assess how you can efficiently offer added value to the customer

An open & transparent company culture, with room to grow and make an impact

 A group of cool colleagues who challenge each other every day with only one objective: to make each other successful!


Our Client works on large scale digital transformation programs in Marketing, Sales, Logistics, Customer Experience from roadmap to execution. They have clients from all industries, but they are leading the market in the automotive and service industry.
They are a team who came together from all over the world, creative, curious and always challenging the status quo. They focus on using technology to make direct business impact, aiming to help their clients’ bottom line and long-term sustainability.
They are setting up a Center of Excellence in Marketing Automation and Business Intelligence with a brand new team in Romania! This is a great opportunity to be part of the founding team and to start this new adventure.

Who are you?

  • You worked before in service delivery and support of applications
  • You have hand on experience with incident management
  • You have solid experience in working with ServiceNow incident management
  • You have experience working with teams that apply automated testing and are able to recommend governance and testing framework
  • You have worked before with monitoring and alerting – how to implement it, best practice on alerts and next actions
  • You have strong knowledge about data quality – how can we check and continuously improve our data quality
  • You can create day to day reports to follow up with the different teams, but also management support that can be present to the client and to their upper level management
  • You learned from practical experience that successful Digital Transformation depends on culture, processes, and technology or are curious to learn
  • You have at least 10 years of experience in this type of position

What do we expect?

  • A strong individual that can help us in setting the right governance for incident management and support
  • You will set up regular reporting, to keep management updated of the support status
  • You follow up closely on the teams’ activities, ensuring we are taking the right steps to solve incidents, but also to resolve the structural problems on the long term
  • You speak the language of technical engineers and agile programs
  • You have a “can-do” mentality, nothing can stop you!
  • You are open to feedback and communication, even in the difficult moments of the projects
  • You’re proactive and are always looking to guide colleagues and help where necessary

Apply today

If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com   with “Service Lead”, in the subject line.