Change and Communications Lead (Security and Fraud)


Job title: Change and Communications Lead (Security and Fraud)
Location: Bucharest, Hybrid
Type: employment contract


Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
Working in a fast-paced and performance driven culture
Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package
Vast amounts of data to validate your ideas and the opportunity to experiment with real users.


Our client is a new established Center of Excellence based in Bucharest, Romania and was created to support the increasing business.
The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all our client brands. As part of our client’s Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands.


The Change and Communications Lead supports the successful execution of change management initiatives and communications plans in alignment with the strategic priorities of the Security, Safety & Fraud Department.

This position will focus on the people-side of change, including how change impacts people and teams.  This role relies on a solid understanding of how people go through change.  Experience preparing, supporting, and equipping people to adopt changes is key.

In doing so, this role will anticipate and manage potential change impacts related to operating models, business processes, culture, behavior & skills and new ways of working. Over time, they will use their capabilities across multiple projects and simultaneous workstreams to enable successful adoption, scalability and value realization of change initiatives.


  • Using Change Management interventions (such as communications, learning managing change agent networks and stakeholder engagement etc.) to anticipate, plan and manage potential change impacts of Programs.
  • Individually and collaboratively designing, developing & rolling out multiple change initiatives, including material creation, stakeholder engagement, and change administration
  • Identifying and managing communication & engagement with key stakeholders and audiences to address change impacts, explain the change journey and realize the value of the case for change
  • Engaging and influencing stakeholders and working collaboratively to drive strategic initiatives


  • Background of developing and implementing new ideas and improvements for change management practices and activities
  • Ability to establish and maintain strong relationships (both within a team and across functions)
  • Ability to effectively communicate in medium and large groups; Strong influencer in 1:1, multiple stakeholders and audiences
  • Active listening and adaptability to the interlocutor’s communication style 
  • Solid business acumen and understanding of organizational issues and challenges
  • Being well-organized with a natural inclination for planning strategy and tactics
  • Experience with large-scale organizational and/or cultural change efforts is an advantage
  • Knowledge of similar industries and/or business projects is an advantage
  • Bachelor’s Degree
  • Advanced English knowledge

 Apply today

If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Change and Communications Lead (Security and Fraud)”, in the subject line.