Customer Operations Representative with Italian
Essentials
Job title: Customer Operations Representative with Italian
Location: Bucharest
Type: employment contract, hybrid
Offer
Competitive salary above industry standards.
Performance bonuses.
Meal vouchers.
Night supplement (25% for night hours).
Weekend supplement (10% for weekend hours).
Private medical subscription.
Referral bonuses.
Possibility of professional development and internal moves within the Company.
Client
Our client is an international well-known high-tech company with strong experience in gaming and gambling industry
Role
We are looking for service-oriented individuals to provide best-in-class service in response to our customers’ inbound contacts via multiple channels, such as: phone, chat, and e-mail.
You will be working with a top-notch and highly skilled team, you’ll be at the forefront of creating amazing customer experiences in a well-established and leading organization within the online gaming industry.
Working 5 days a week, in shifts, from Monday to Sunday, between 09:00 AM and 01:00 AM.
Responsibilities
Handling all customers’ queries received via multiple channels, such as: chat, phone and email, as well as dealing with KYC tasks, using multiple back-office tools and programs.
Maintaining the highest standard of quality and quantity of responses on all Customer related topics (ie. general account queries, gameplay, documents, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable).
Working according to established standards as part of the Team alongside the Team Leader & Supervisors.
Escalating sensitive cases according to set procedures to relevant departments.
Performing additional tasks as required by the Team Leader, Supervisors, Customer Relations Managers, Operations Managers, or Head of the Department.
More experienced agents may be asked to assist with mentoring new team members.
Full training on all aspects of the job (knowledge, soft skills) will be provided.
Requirements
B2+ fluency in Italian, both verbal and written.
B2 fluency in English, both verbal and written.
Service mindset, good negotiation skills, empathy, and customer focus.
Confident written and verbal communicator.
Reasoning skills, analytical abilities, and ability to take decisions.
Strong team player, confident and flexible when required.
Excellent multi-tasking skills, and ability to work under pressure.
Computer literacy.
Willingness and ability to work out of regular business hours – afternoons/nights and weekends.
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Customer Operations Representative with Italian”, in the subject line.