Technical Support Engineer with English
Essentials
Job title: Technical Support Engineer with English
Location: Bucharest
Type: employment contract, working in shifts
Offer
Competitive compensation & benefits package;
Young, dynamic and multicultural work environment;
Flexible work schedule;
Career development programs
Client
Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.
Responsibilities
Offers Technical Support service for or client consumer products via email, phone, chat and remote sessions in order to ensure client’s business objectives;
Will be working mostly with Microsoft OS, but also on MAC, iOS and Android platform;
Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis;
Approaches and solves requests arrived via the dedicated support channels;
Shares technical information about the products with the other teams involved;
Acquires complete information in order to escalate complex issues to the upper tiers;
Build, assimilate, implement, audit and improve working procedures;
Requirements
Advanced Windows troubleshooting skills;
MAC OS and Android concept knowledge;
Networking communication protocols knowledge would help;
Basic Linux knowledge is a plus;
Previous exposure to Antivirus and Malware functionality would be a huge plus.
We like you best if you have:
Customer oriented attitude;
Communication & sharing information;
Results and problem solving oriented;
Initiative and pro activity;
Proficiency in English, German or French is a plus;
Previous experience in similar job is a plus.
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Technical Support Representative with English”, in the subject line.