Commercial Support Representative with German
Essentials
Job title: Commercial Support Representative German
Location: Bucharest , Timisoara, Cluj, Sibiu, Brasov, Iasi
Type: employment contract
Offer
Competitive compensation & benefits package;
Young, dynamic and multicultural work environment;
Flexible work schedule;
Career development programs
Client
Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.
Responsibilities
Centralizes all customer service related issues reported by the client customers and users;
Offers Support service to the client customers via phone, email and chat, in order to ensure the client business objectives;
Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
May be required to work in one or multiple queues/skill sets over various customer contact channels;
Acquires complete information in order to escalate complex issues to the upper tier;
Build, assimilate, implement, audit and improve working procedures.
Requirements
Strong ability to ask relevant questions to identify customer needs / concerns;
Effective listening skills with high level of empathy;
Customer oriented attitude;
Proficiency in German, effective verbal communication skills, including grammar and tone
Self-motivator – upbeat and with a high energy level;
Strong work ethic, team-oriented attitude;
Skilled in PC and Internet navigation including multi-tasking with multiple windows applications.
Very good knowledge of German
The following would be a plus:
1+ years customer service experience;
Results and problem solving oriented;
Initiative and proactivity;
Proficiency in English;
Previous experience in similar job.
Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers@key-talents.com with “Commercial Support Representative with German”, in the subject line.